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? Ensure that all customer order is fulfilled daily and respond shipment enquiries to customer. ? Track and trace shipments, i.e. critical orders, delayed orders etc. and communicate progress internally and to customer. Escalate problems as per the escalation procedure. ? Preparation of monthly performance reports to the assigned customers as required. ? Receive and action special requirements or instructions from the customer and produce. ? Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor. ? Billing checking and issue the invoices in time.