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WHO YOU ARE： ? You are responsible for aftersales customer experiences which include return and exchange, customer compliant and goods delivery. ? You are the expert of data analysis, sensitive for sales strategy and solution provide. ? You're passionate about customers and ensure positive shopping experience. ? You've solid understanding of all aspects of easy buying process. ? You're good Leader with third party management skill and analyze capability and competent in lead and develop people. A DAY IN YOUR LIFE WITH US： ? Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience. ? Secure the foundation for an easy buying experience. ? Ensure a fast and efficient after-sales experience with the customer in focus.