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职位描述
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岗位描述：
1、Contact window of in-warranty complaints, capture and document complaint information required to investigate complaint effectively.
2、Facilitate internal analysis of complaint to have comprehensive, robust and fair solutions to customer.
3、Coordinate the bidirectional communication (e.g., phone call, meeting) with customer and internal, provide the solution to customer and track the result till complaint closing.
4、Handling of claims by complying with defined procedures and meeting KPIs.
5、Ensure the efficient and accurate complaints database, to support the further analysis and lessons learned
6、Observe and alert internal incase of any repeat issues or trends while claim handling
任职资格：
1、Bachelor Degree；
2、At least three years working experience in quality or customer complaint dept;
3、Good accountability, good communicator;
4、Analytical, and can work under pressure.
1、Contact window of in-warranty complaints, capture and document complaint information required to investigate complaint effectively.
2、Facilitate internal analysis of complaint to have comprehensive, robust and fair solutions to customer.
3、Coordinate the bidirectional communication (e.g., phone call, meeting) with customer and internal, provide the solution to customer and track the result till complaint closing.
4、Handling of claims by complying with defined procedures and meeting KPIs.
5、Ensure the efficient and accurate complaints database, to support the further analysis and lessons learned
6、Observe and alert internal incase of any repeat issues or trends while claim handling
任职资格：
1、Bachelor Degree；
2、At least three years working experience in quality or customer complaint dept;
3、Good accountability, good communicator;
4、Analytical, and can work under pressure.
注：联系我时，请说是在海淀人才网上看到的。
工作地点
地址：杭州钱塘区钱塘新区23号大街680号
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
职位发布者
HR女士..HR
星德科包装技术(杭州)有限公司
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机械制造·机电·重工
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500-999人
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外商独资·外企办事处
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浙江省杭州市钱塘新区23号路680号
