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提供班车，免费午餐Position Overview:- Satisfaction of customers by timely handling of requests, managing of exceptions and provision of various reports regarding operation quality etc.能够通过及时进行问题处理、异常处理和提供各类报表等来提高客户满意度。 Key Outcomes: - Timely and quality-oriented handling of various customer requests and operation exceptions.能够及时和有效的处理客户提出的各类要求以及操作异常。- Ensure timeliness and accuracy of various reports including daily reports, KPI reports, billing reports, etc.能够确保及时和准确的提供各类报表，包含日报表、KPI、账单等等。Position Accountabilities:- Timely response to various customer requests including inquiries, complaints, etc.能够及时回复客户的信息查询和任何投诉意见等。- Prepare daily track